Shipping & Payment Policy
At tool-battery-store.co.uk, we aim to provide a seamless shopping experience from checkout to delivery. All orders placed on tool-battery-store.co.uk are handled with care and dispatched from our UK-based warehouse to ensure you get back to work quickly and efficiently.
Fast & Reliable Shipping
We know a working battery is essential, which is why we prioritize rapid dispatch and partner with the UK’s most trusted couriers for timely delivery.
- Dispatch Times: All orders are dispatched within 24 hours (Monday–Friday). Orders placed over the weekend or on bank holidays will be processed the next working day.
- Carrier Partners: We use Royal Mail, Yodel, and Evri tracked shipping services to ensure your order reaches you reliably.
- Tracking Information: Once your order is with the courier, you will receive an email with full tracking details to monitor your parcel’s progress.
- Shipping Restrictions: We currently ship only within the UK. Please provide a complete and accurate address at checkout to avoid delays.
Secure Payment Methods
Your security is our top priority. All checkout transactions are protected with industry-standard SSL encryption. We currently support the following payment options:
- PayPal: Pay safely using your PayPal balance or linked bank account.
- Credit & Debit Cards: We accept all major cards for fast and secure payments.
Support & Delivery Assistance
Our friendly customer service team is here to help with compatibility questions, installation support, or shipping inquiries.
- Delayed Parcels: If your parcel is delayed beyond the estimated delivery date, contact us at sales@tool-battery-store.co.uk and we’ll investigate with the courier.
- Technical Help: Unsure which battery fits your tool? Contact our team before purchasing to ensure a perfect match.
Security & Privacy
Payments are processed via trusted providers to keep your details secure. While we take all reasonable measures to protect your information, it’s important to keep your account credentials safe. Customers under 18 should have transactions supervised by a parent or guardian.
Need Help?
If you have any questions about shipping rates, delivery times, or payment security, please contact us at sales@tool-battery-store.co.uk.
